Appointment Scheduling

Once referral details have been received, a member of our Client Liaison Team will review appointment availability and contact you within 5 working days (please note this may be longer in peak/holiday periods).

Staff will provide you with information on all the support options available.  We will discuss and explain our service user agreement to you and discuss the next steps.

When Are Appointments?

Subject to waiting list, you will be offered a 2 weekly appointment, which is our normal approach but this can be tailored to meet individual need subject to clinical approval. Where possible we will endeavour to meet your appointment preference.  At times, there may be a short waiting list for our services but we will endeavour to provide an appointment at the earliest opportunity.

If you have specific requirements regarding appointment scheduling, please tell us to assist with schedule planning.

At Break the Silence, we understand the importance of the Client-Psychotherapist relationship. If you are allocated a Psychotherapist and for what-ever reason would like to change to a different Psychotherapist, you can contact the office to request this.

Our Appointment Terms

As a Client you must endeavour to keep appointments that you have made. You should give as much notice as possible if you have to cancel an appointment. If you don’t attend an appointment and have not contacted the office to advise us, you may not be given another appointment immediately.

If appointments are repeatedly being cancelled or being missed, you will be given the opportunity to take a break from counselling with the opportunity to re-engage in the future.

On the occasion where Break The Silence have to cancel an appointment, we will contact you.

If you are late for your appointment and it exceeds more than 15 minutes please be aware that you may not be seen for that session and another appointment will have to be scheduled.

If you turn up for a counselling appointment under the influence of alcohol, prescription, non-prescription drugs or any other illegal substances, your session will be cancelled.

Break The Silence have a zero tolerance policy towards aggressive or violent behaviour.